Description
A great opportunity has arisen to join a business in Wokingham in their friendly Customer Services team of 10. This is a really lovely company to work for. I have great feedback from my placements and I am excited they have another role due to restructuring
Job duties include;
- Answering all calls from customers and processing them in a professional manner.
- Replying to all email enquiries regarding product repairs and general consumer questions.
- Taking and processing spare parts orders for both consumer and trade customers.
- Process Payments
- Provide setting instruction support to customers
- Proficiently be able to find correct parts for customers
- Always attempt to answer messages and calls within the agreed target/ timeframe.
- Process/ check when parts website orders are received with special instructions.
- Proactively work through lists of jobs by calling customers to provide further information
- Updating repair history with communications from customers.
Hours of work are 37 hours flexible working 9am to 4pm, 9am – 5pm or 10am-6pm Monday – Friday, 25 days holiday + bank holidays, free on site parking, on site gym, games room + other benefits!
Salary is up to £25,000
