Description
My Client in Wokingham is looking to recruit a Service Co-ordinator to join their friendly team. The main role is to be the primary contact within EMEA to co-ordinate the Warranty Programme.
This is a customer service role which is mainly contact via email with clients and internal departments to ensure all warranty parts are delivered and received .
This can be a hybrid role working 3 days in the office and 2 days at home .
The hours of work are 8.30 to 5pm Monday to Friday.
Responsibilities:
- Coordinate Return of Material Authorisation Program across EMEA
- Confirm Warranty Status and Partner’s entitlements
- Dispatch Advance Replacement Product within 4 hours of receipt of RMA claim
- Process Warranty Credits as and when required
- Secure Critical Stock Levels to support Warranty Obligations in EMEA
- Weekly monitor consumption and secure stock replacements for EMEA
- Notify of High Failure parts and alert Management
- Control the Warranty Exposure in EMEA
- Ensure faulty products are returned on time and refurbished accordingly
- Send final notifications for late returns and issue invoices as required
- Resolve any discrepancies with the returned goods
- Weekly and monthly reporting on EMEA RMA Activity
- Coordinate Mandatory Upgrade and Quality Programs across EMEA
- Procuring Upgrade Kits through liaising with Overseas factories
- Issuing credit compensation as and when required
- Provide regular updates on Mandatory Upgrades progress across EMEA
We are ideally looking for candidates with:
- Excellent knowledge of Excel and Data Entry
- Proficient knowledge of computer systems with the ability to navigate the ERP system with ease and speed.
- Excellent communication and interpersonal skills: ability to effectively communicate to internal and external customers, mainly via email.
- Attention to Detail
- Excellent organisational skills and the ability to prioritise & manage own workload
- Exceptional ability to immediately respond to Customer Claims from start to finish
- Previous experience on similar role and Customer Services Skills required
- Well organised and able to prioritise tasks to accomplish assignments within parameters and deadlines
This is a lovely job working with great people in a very nice office.
The Salary offered is £28,000 to £30,000 with excellent benefits.
