Salary: £25,000 to £26,000 plus bonus

Location:

Contract Type:

Posted on: 20 May 2024

Description

My client, a leading business based in Winnersh is looking to recruit a Customer Services Advisor to join their busy team. This is a really lovely job which would suit someone with customer service experience within an office or retail.

The Customer Service team, is a team of 5.

The main responsibilities are:-

  • Manage and process product sample requests and ensure proactive follow-up with customers experiencing issues
  • Take incoming calls and responding to emails
  • Support end users to find for better solutions for their needs, upgrading them to the most beneficial products within the portfolio.
  • Actively promote home delivery service with all potential customers ( not sales)
  • Support the Territory Managers with literature and sample requests to patients and hospitals
  • Set up new patients
  • Support Sales and Marketing teams at external events if you would like.
  • Handling sensitive issues and phone calls in an empathetic manner
  • Develop key relationships with all customers
  • Following client confidentially guidelines

Previous Customer Services experience is essential for this role. You must be empathetic and client focused.

Candidates with a medical/NHS/care background would be beneficial but not essential.

Salaries up to £26,000 + 7.5% performance related bonus, Hours are Monday – Friday 8.30am – 5pm. State of the art offices. ( potentially one day working from home after training) 25 days holiday, free parking, healthcare, pension, etc

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