Salary: £24,000 - £26,000

Location:

Contract Type:

Posted on: 6 July 2022

Description

A leading Bracknell based business is looking for an energetic and service orientated Aftersales Customer Care Specialist who will be responsible for providing timely responses to customer aftersales queries, conducting first line trouble shooting and booking field engineer visits.

Responsibilities;

  • Guarantee timely, complete resolution of problems reported by clients via telephone or email support, through the delivery of parts and/or scheduling of on-site visits by the Technical Engineers.
  • Handle support requests originating from clients and transfer of the resultant parts order to the back office
  • Guarantee customer satisfaction by professional technical assistance standards related to costs, service quality and quickness
  • Guarantee product data collection from the market
  • Manage the collection feedback data related to the products
  • Pro-actively keep support costs down
  • Effective recording and management of incoming cases (Technical issues and queries) and Customer complaints
  • Act as first-line troubleshooting and timely escalation to meet customer SLA’s
  • Interact with Service Teams to ensure timely resolution of issues in line with Customer SLA’s
  • Maintain data accuracy within the working systems at all times

Requirements;

  • 1-3 years’ experience in a customer service environment or in a customer service support role. May also suit a graduate.
  • Strong phone and verbal communication skills along with active listening
  • Knowledge of customer service practices and principles
  • Familiarity with CRM systems
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Salary up to £26k + excellent benefits

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