Salary: £22,000 - £25,000


Contract Type:

Posted on: 16 December 2017


A relatively new business that’s rapidly growing is looking to recruit an Office Administrator to join their team based in Wargrave.

Role summary:

To be responsible for administrative tasks related to any aspect of the business.

Key responsibilities/tasks;

Order processing: Ability to manage orders and process them, using the available tools – company website, credit card payments (PayPal etc) and maintaining records as well as dealing with customer queries/

Management of items:

  • Making sure we know what we have, where it is and where it needs to go to
  • Making sure each item gets there and confirming delivery with customer
  • Updating and keeping updated the database
  • Extracting reports for collection and re-delivery as defined and required for operational purposes
  • Working with external courier and monitoring collections and deliveries
  • Production of all documentation related to this process
  • Sourcing and communication with all casual staff
  • Processing of ‘extras’ once collection complete

Database Management: making sure we use RSS effectively, producing reports as required, inputting data and keeping it accurate, staying ‘on top’ of visits and interactions and capturing relevant information

Customer database management: keeping tabs on customers and updating customer records (on website) with ‘soft data’ so that we have an accurate record of their likes/dislikes etc

Office filing and management: filing all materials and ad-hoc items for directors; keeping tabs on all systems including IT, telephones and on-line ordering systems

People: Casual personnel recruitment, management and record keeping: ensuring that we have access to the right calibre of personnel around the country as required; keeping records and systems up-to-date; ensuring that we comply with all necessary H&S and other personnel guidelines

Sourcing: researching alternative sources of different products & services (including couriers etc) and reporting back to MD with detailed like-for-like comparisons enabling selection of best source and establishing appropriate trade account relationship with selected entity

Stock: Managing stock levels of all materials and ensuring items are re-ordered when required (in conjunction with Operations Manager)

Standard operating procedures: develop standard format and create SOP’s for different operations. Maintain and update these procedures as required

Electronic filing system: ensure that the business’ electronic filing system (Dropbox) is well managed and ‘tidy’ keeping MD informed of changes

Calendar Management: Managing the annual calendar to record all company activities centrally

Event support: Provide support to conference / exhibition attendance ensuring all materials and information are collated.

Key skills:

  • Organised & methodical
  • IT literate, particularly in Outlook, Word, Powerpoint and Excel
  • Ability to quickly learn and adopt new IT practices eg Sales Order Processing system, Kroy Label printer and RSS database management software
  • Excellent attention to detail
  • Calm under pressure
  • Must be physically fit and able to lift and move boxes within agreed Health and Safety limits

Salary up to £25k. Hours are 8.30am – 5pm Monday – Friday.

Must be a car driver due to location

Previous experience within a small business preffered. Must be able to multitask and handle pressure well.

Keywords: admin / administrator / administration / office manager

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