A lovely company based in Finchampstead are looking for a Deputy Customer Support Manager to join their team on an initial 3 month contract
(You must be available for work immediately, have access to your own vehicle and be able to commit to a 3 month contract)
- To manage the repair order process on behalf of the customer
- Act as an interface to the customer on a day-to-day operational basis
- Ensure timely response to tactical customer requirements and drive internal support functions
- Order receipt, status reporting quote processing and query management
- Continuous process review to improve processes and promote efficiency
- To meet customer and departmental performance and quality expectations for quote processing on multiple customer accounts.
To support multiple customer accounts in performing various tasks to assist in providing repair order management services (freight tracking, repair order turnaround time, expedites, queries, updates and visibility)
Undertake other tasks as delegated by Customer Support Managers
Regularly review workload and backlogs throughout the day and feedback to CSM and team.
This role requires a full time office presence to support the team, assist with training requirements and be available for meetings and customer calls.
Undertake delegated tasks as required. Tasks may include, attending customer conference calls, internal/external customer meetings, team briefings, providing direction on team utilisation in order to meet performance expectations,
Experience of working as part of a team essential and experience of leading a team desired.
Good degree of computer literacy essential. Experience with customer databases and/or Excel essential.
Proven success of meeting or exceeding customer and/or departmental KPIs
Previous experience of working within an office environment essential.
Effective time management skills with the ability to multi-task and respond to priority changes quickly.
Attention to detail and ability to accurately transpose data.
Target focused with a focus on driving the team to meet or exceed customer and departmental expectations.
Strong team player with strong leadership skills and confident to provide direction to the team.
High level of organisation skills and methodical approach to work
Self-motivated, pro-active and a desire to show initiative
Resourcefulness and problem solving ability
Hours are 9 – 5.30pm Monday – Thursday and 9 – 5pm Friday’s with Excellent benefits.