Salary: £18,000 - £20k base + £2k OTE

Location:

Contract Type:

Posted on: 22 February 2020

Description

A leading business based in Wokingham is looking for a Client Support Executive to join their team. You will be providing day to day account liaison for their major accounts.

Job Duties include;

  • Ensure provisional bookings/events are confirmed within 5 working days of provisional booking and set expectations accordingly
  • Enquiry, course and event management including cancellations, orders, transfers, closing provisional bookings by chasing PO’s
  • Supporting the upload of client, quotation and opportunity upload into BAPS CRM
  • Conduct basic account qualification for each inbound customer request
  • Work with colleagues to swiftly resolve customer need (includes consolidated invoicing, visa dependencies, prepay reporting, margin and currency fluctuations)
  • Work with sales leads to ensure client advanced pricing models in BAPS are maintained and aligned to parent companies to enable proficient and consistent quotations.
  • Meeting customers admin team to help build relationships if required.
  • Provide first line response / answer to client requests from your designated accounts within 4 hours
  • Provide closed quotations to clients requests within 2 working days
  • Work with third parties and sales to provide third party quotations to clients within 3 working days; ensuring timeline expectations are set with both the third party and the client.

Previous experience within a similar role would be beneficial.

Salary is up to £20,000 basic + max £2k OTE + 23 days holiday + other benefits

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